Shipping and Returns
We guarantee our products, if our wine hasn’t met your expectations please contact the winery and we will happily assist you in exchanging your wine or we will refund the order completely.
If you have any questions about our guarantee, please, email us at firstname.lastname@example.org or call us at 503-662-5600.
WINE CLUB PICK UP POLICY
We ask that you please pick up your wine within 6 months of its release. We are unable to store your wine shipments for any longer than this. If your wine is not picked up with in this 6 month time-frame, it will be automatically shipped to the address we have on file for you. Shipping and handling fees will also be charged to the credit card we have on file. Please contact us at, 503-662-5600 if you need to make other arrangements.
We ship Mondays and Tuesdays to avoid your wines being stored in warehouses or trucks that are not temperature controlled over the weekend. Online orders will ship the Monday or Tuesday following the order date and are sent via FedEx Ground, unless otherwise requested. If you require that a package be shipped on a different day or via a different method, please notify our office at 503-662-5600. In addition, we do not ship wines in extreme temperatures-either hot or cold-and will hold packages until weather permits safe transport of your order. Please contact the winery should you have questions regarding the status of your shipment.
We thank you in advance for your understanding.
Temperatures across the country are near freezing in many regions. We do not ship in temperatures that will compromise wine quality in any way. Please know your order will arrive in sound condition when weather conditions allow shipping without issue, we will be in touch with you personally.
FOR EAST COAST CUSTOMERS
Packages destined for the East Coast may not arrive within the week and are likely to be held by shippers over the weekend for Monday delivery. We recommend shipping 2-day but will ship via ground unless you contact us directly.